Terms and Conditions
Last updated: June 2026
1. Acceptance of the terms
By accessing or using Twilbox you accept these terms and conditions in full. If you do not agree with them, please do not use the platform.
2. Description of the service
Twilbox is a business management platform that brings together a unified inbox, CRM, marketing, automation and analytics. Some features depend on third-party services you choose to connect.
3. Accounts and credentials
You are responsible for safeguarding your access credentials and for all activity carried out under your account. Notify us immediately of any unauthorized use.
4. Acceptable use
You agree to use Twilbox only for legitimate professional purposes and in compliance with applicable law and the terms of any connected platform. You may not use the service to send unsolicited messages (spam) or unlawful content.
5. Third-party integrations (Meta, Google and others)
When you connect an external account such as Meta (Facebook, Instagram, WhatsApp Business), Google or others, you authorize Twilbox to access the data needed to provide the connected features. That access is governed by these terms and by the policies of each provider, including the Meta Platform Terms.
6. Intellectual property and customer data
The software, the Twilbox brand and design elements are owned by Twilbox. Data you upload or generate on the platform remains yours; you grant us only the license required to operate the service for you.
7. Limitation of liability
Twilbox shall not be liable for indirect damages arising from the use of the platform, within the limits permitted by applicable law. The service is provided on an 'as is' basis.
8. Changes, term and contact
We may update these terms and will publish any changes on this page. For questions about these terms, contact us at admin@twilbox.com.