Terms and Conditions
Last updated: August 2026
1. Acceptance of the terms
By accessing or using Twilbox you accept these Terms and Conditions in their entirety, as well as our Privacy Policy, which forms an integral part of this agreement. If you subscribe on behalf of a company or organization, you represent that you have sufficient authority to bind it. If you do not agree with these terms, we ask that you not use the platform.
2. Description of the service
Twilbox is a business management platform that brings together a unified inbox, CRM, scheduling and bookings, marketing, automation, and analytics, along with optional integrations with third-party services. We may add, modify, or withdraw features to improve the service. Some features depend on third-party services you choose to connect and on the availability of those services, which is beyond our control.
3. Registration, accounts, and credentials
To use certain features you must create an account with accurate information and keep it up to date. You are responsible for protecting your access credentials and for all activity carried out under your account, as well as for managing the access of the users you authorize within your organization. You must notify us immediately of any unauthorized use or security incident of which you become aware.
4. Plans, payments, and renewal
Some features or plans are paid. When you subscribe to a plan, you authorize the charging of the applicable fees through our payment provider, on a recurring basis according to the billing frequency you choose until you cancel. Unless applicable law provides otherwise or it is expressly stated, fees already accrued are non-refundable. We may update prices with reasonable advance notice; the changes will take effect as of the following billing period.
5. Acceptable use
You agree to use Twilbox for legitimate professional purposes and in accordance with applicable law and the terms of each connected platform. In particular, you may not: send unsolicited communications (spam) or violate anti-spam rules; upload or distribute unlawful, misleading content or content that infringes third-party rights; attempt to gain unauthorized access to the systems, breach security measures, or interfere with the operation of the service; or use the platform for purposes that violate the policies of Meta, Google, or other providers. You are responsible for the content you manage and for having the legal bases necessary to process the data of your own contacts.
6. Third-party integrations (Meta, Google, and others)
When you connect an external account such as Meta (Facebook, Instagram, WhatsApp Business), Google, Microsoft, or others, you authorize Twilbox to access the data necessary to provide the connected features through each provider's authorization mechanisms. That access is governed by these terms, by our Privacy Policy, and by each provider's policies, including the Meta Platform Terms and the Google API Services User Data Policy, whose Limited Use requirement we comply with. We are not responsible for the availability, changes, or interruptions of third-party services, and you may revoke any integration at any time.
7. Intellectual property and client data
The software, the Twilbox brand, the logos, and the design elements are the property of Twilbox or its licensors and are protected by applicable law. The data and content you upload or generate on the platform remain yours; you grant us only the limited license necessary to host, process, and display it in order to provide the service. We acquire no ownership rights over your data.
8. Service availability
We strive to keep the service available and secure, but we do not guarantee that it will operate uninterrupted or error-free. We may carry out maintenance, updates, or temporary suspensions necessary to operate the platform, seeking to minimize their impact. The service is provided "as is" and "as available," with no warranties other than those required by applicable law.
9. Suspension and termination
You may stop using the service and cancel your account at any time. We may suspend or terminate access if you breach these terms, if your use jeopardizes the security or integrity of the service, or if required by law. Where reasonable, we will give you advance notice. Upon termination, we will delete or return your data in accordance with our Privacy Policy and applicable law.
10. Limitation of liability and indemnification
To the maximum extent permitted by applicable law, Twilbox will not be liable for indirect, incidental, or consequential damages, or for the loss of data, revenue, or opportunities arising from the use or inability to use the platform or the connected third-party services. You agree to hold Twilbox harmless against third-party claims arising from a use of the platform that is contrary to these terms or to the law.
11. Governing law, changes, effect, and contact
We may update these terms to reflect legal or service changes, and we will publish the current version on this page with its update date; continued use after publication constitutes acceptance. These terms are governed by the law applicable in the jurisdiction in which Twilbox operates, without prejudice to any mandatory consumer protection rules that may apply to you. For any inquiry regarding these terms, write to us at admin@twilbox.com.